All of our items include free UK first class recorded delivery(except for smaller items such as pin badges, where we use standard first class post in order to keep the cost down for you and haven't had a problem to date), for the rest of the world we use standard Airmail. This can be upgraded to the signed for/tracked Airmail service by adding it from our products page.
WE AIM TO SHIP ALL ORDERS IN NO MORE THAN 48 HOURS FROM THE DATE OF SALE BUT ON RARE OCCASIONS AND BUSY PERIODS THE PROCESS CAN BE SLOWED SLIGHTLY AND WE CAN'T PREDICT HOW LONG THE MAIL SERVICE WILL TAKE ONCE IT HAS LEFT US AS THIS CAN VARY, ESPECIALLY ON PACKAGES SENT OVERSEAS. PLEASE ALLOW A MAXIMUM OF 7-10 WORKING DAYS BEFORE CONTACTING US ABOUT THE WHEREABOUTS OF YOUR ORDER. WE CAN OFFER A REPLACEMENT REFUND ON ALL UK ORDERS THAT MAY GET LOST IN THE POST BUT WE CAN ONLY TRACK YOUR ORDER IF YOU HAVE PAID FOR A TRACE/TRACK SERVICE. WE CANNOT BE HELD RESPONSIBLE FOR MISSING PARCELS THAT HAVE BEEN SENT USING STANDARD AIRMAIL AS ONCE THEY HAVE LEFT US WE HAVE NO MEANS OF TRACKING OR TRACING THE PARCEL. THE STANDARD AIRMAIL OPTION IS VERY RELIABLE AND WE HAVE VERY FEW PROBLEMS USING THIS METHOD BUT IF YOU REQUIRE INSURANCE THEN THE UPRADE TO SIGNED FOR AIRMAIL WILL ALLOW YOU TO OBTAIN THIS ONCE SHIPPED BY US.
IF YOU DO NEED TO GET SOMETHING BACK TO US THEN YOU MUST DO SO WITHIN 14 DAYS OF RECEIVING YOUR ORDER. WE WILL NOT BE ABLE TO OFFER A REFUND ON ANYTHING RETURNED TO US AFTER THIS PERIOD. ALL RETURNED ITEMS NEED TO BE IN UNWORN, UNWASHED RE-SELLABLE CONDITION AND ALSO IN THE ORIGINAL PACKAGING WITH OUR CLOTHING TAGS STILL ATTACHED. WE CANNOT ACCEPT RESPONSIBILTY FOR PRODUCTS RETURNED BACK TO US THAT MAY GET LOST IN THE POST, SO WHEN RETURNING ANYTHING TO US PLEASE USE A TRACKED OR SIGNED FOR SERVICE. IN CASES OF FAULTY GOODS WE OFFER A LIKE FOR LIKE REPLACEMENT OR A FULL REFUND AFTER WE HAVE RECEIVED THE GOODS BACK AND CHECKED AND AGREED ON THE FAULT. PRIOR TO RETURNING ANY PRODUCT OR ITEM YOU MUST CONTACT US FIRST SO THAT WE ARE AWARE OF AND CAN BEGIN TO PROCESS THE RETURN. YOU CAN DO THIS CONTACTING US VIA EMAIL AT firstname.lastname@example.org